
FAQ
Find your answers here
What type of products do you sell?
We specialize in unique, one-of-a-kind made-to-order t-shirts featuring original
designs. Whether you're looking for something quirky, funny, or artistic, we've
got a design for you!
Who creates your designs?
Our designs are original and carefully curated. Our
talented designers at Nefelibata Nook try our best to bring you exclusive and
creative t-shirt prints you won’t find anywhere else.
How are your shirts printed?
We use high-quality, comfortable t-shirts manufactured in
the United States. Our shirts are 100% cotton or cotton blend depending on the
style, pre-shrunk, and designed for durability and comfort.
What printing method do you use?
We use direct-to-garment (DTG) printing technology, which
ensures high-quality, long-lasting prints that won't crack or peel.
How long will it take to receive my order?
As all our t-shirts are print-on-demand, production usually
takes 2-7 business days. Once shipped, delivery within the US typically takes
3-5 business days, depending on your location.
Where do you ship from?
All our products are shipped from fulfillment centers within
the United States.
Can I track my order?
Absolutely! Once your order has been shipped, you’ll receive
a tracking number via email so you can monitor your delivery every step of the
way.
Do you offer returns or exchanges?
Since our t-shirts are made-to-order, we do not offer
returns or exchanges for size or color issues. However, if there’s an issue
with the quality of the print or the shirt itself, please contact us within 30
days, and we’ll make it right!
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American
Express, UnionPay, Maestro), Apple Pay, Google Pay and PayPal.
Is my payment information secure? ?
Yes, all payments are processed through secure, encrypted
channels. We never store your credit card information.
How can I contact customer service?
You can reach out to us anytime via our Contact page or email us at
[support@nefelibatanook.com]. We’re here to help!
Couldn't find your answer?
We're here to help. If you couldn´t find the information you were looking for, please reach out to us directly. Our team is eager to assis you.